Shipping Policy – Fire and Falcon

Shipping Policy

This website is operated by Fire and Falcon. Throughout the site, the terms “we”, “us” and “our” refer to Fire and Falcon. Fire and Falcon offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Our shipping policies can be updated at any moment. We do not accept any responsibility for changes made to the shipping timings associated with your order or your experience on our website. 

All shipping times quoted on our websites are quoted as estimations. Fire and Falcon delivers goods worldwide and therefore any deliveries that arrive outside of the quoted shipping times cannot be held against us. 

All shipping times and delivery times quoted do not include processing times. Our processing times take 1-6 business days depending on the country of origin of the user. By purchasing the premium/standard shipping options, you are opting in to a faster processing time and potentially a faster shipping time, however we are not responsible if your package arrives outside the quoted delivery time. The shipping times quoted on the cart, checkout and order confirmation pages are non-inclusive of processing times.

Fire and Falcon does everything within its power to make sure that your package arrives on time and within the expected delivery date you have opted for. If your package does not arrive in time, Fire and Falcon will provide you with a tracking link to ensure that your package is on its way and will provide a reshipment if your package has been lost in the Postal Service.

Fire and Falcon does not accept responsibility for any damages caused to goods in transport. At our discretion, we will reship a parcel that has not been delivered or has arrived in sub-par condition. "Sub-par" is defined by Fire and Falcon on a case-by-case basis and requires physical proof from the customer as evidence for the condition that the package arrives in.

This policy is accurate as of September 1st 2019. Shipping times may change at any point before, during or after your order is placed and Fire and Falcon accept no responsibility for any additional costs incurred by the buyer as a result of varied shipping times. Please contact us if you wish to find out more accurate information for your specific country.